Frequently Asked Questions
Verification doesn’t need to be complicated. Here are answers to the questions we hear most.
How do volume discounts work?
Pricing is based on your committed annual verification volume — the more verifications you commit to, the lower your per-verification rate. Discounts are applied at contract signing, so you always know exactly what you’ll pay. Contact us to get a quote based on your expected volume.
Are there really no hidden fees?
That’s right, we have no hidden fees. Unlike many other verification service providers, we do not ask for a percentage of your revenue, charge affiliate fees, or hide fees in contract language. We don’t charge an administration or setup fee, and we even provide a free trial to give you time to get settled with the service.
We’re upfront about our fees. There’s no fine print.
What counts as a successful verification?
A verification is successful if a user starts the verification process and is granted access to the program or offer.
Do you verify users globally?
You can use our service to verify users in over 180 countries. This includes verification app localization in eight languages - English, Italian, French, German, Spanish, Japanese, Korean, and Chinese.
Do I need to pay an additional fee for end-user support?
No. We take care of providing users with verification support to ensure that eligible users can access your program or offer.
Will your service work with my marketing or ecommerce tech stack?
We have designed our service to be as tech-friendly as possible with an easy-to-integrate low-code API. If you need help with implementing our service, we provide deployment support.
If you would like to see our API documentation or have questions about whether our service will work with your existing infrastructure, please contact us.
What if I need a feature that isn’t listed?
If you need a feature or capability that isn’t listed above, please contact us.
We are always interested in working with our customers to help them solve challenges related to the verification of users.